Six engagements. One thesis: REO is a discipline, not an afterthought.
We work with banks, servicers, asset managers, and REO brokers on the situations most firms outsource and no firm wants to talk about.
Four kinds of clients
Mercury Alliance Advisory Services is engaged by:
- Banks with REO inventory or distressed loan books that need outside judgment
- Servicers — special, sub, and master — who run real estate operations on behalf of lenders and investors
- Asset managers at funds, special servicers, and workout groups holding REO or NPL paper
- REO listing agents and broker principals who want to sharpen their performance against the standards lenders actually use
Every engagement is scoped to the situation. We do not productize. Tom DiMercurio leads each mandate personally.
Engagement areas
REO Best Practices
A diagnostic and rebuild of how your REO function actually works — referral, intake, valuation, listing, marketing, offer review, closing, and disposition. We deliver a written playbook your team can run from the next foreclosure forward.
REO Performance Metrics
The KPIs and dashboards that tell you whether your REO function is performing or just busy. Days-on-market by region, list-to-sale ratios, vendor cycle times, recovery against reserve. Built so your auditors and your investors both see the same numbers.
Compliance Reviews
An independent audit of default-servicing and REO operations against current regulatory expectations and investor servicing guides. We surface gaps before the regulator or the master servicer does, and prioritize remediation by risk and cost.
Risk Management
Pre- and post-loss exposure analysis on collateral. We assess what the property is actually worth, what the path-to-sale looks like, what the carrying costs and liabilities are, and what realistic recovery looks like under multiple scenarios.
Vendor Selection
Sourcing, vetting, and ongoing oversight of the vendors that touch REO assets — listing brokers, attorneys, valuation firms, field-services companies, and asset-management platforms. We help you build a panel that performs and a process that holds them to it.
Broker Report Card
Our proprietary scoring framework for REO listing brokers. Used by lenders to keep brokers honest and by brokers to demonstrate they're running their assignments to a standard. Includes the rubric, the scoring interface, and quarterly review cadence.
Three ways to start
Diagnostic
A defined scope, a fixed fee, a written deliverable.
Typical: a bank or servicer wants an outside read on its REO function before deciding whether to restructure. Two to six weeks.
Advisory retainer
Ongoing access to Tom for a fixed monthly fee.
Typical: an asset manager or servicer needs senior judgment on specific assets, vendors, or disputes as they arise.
Project mandate
A scoped engagement with a defined start, end, and deliverable.
Typical: building or rebuilding the REO playbook, standing up the metrics, running a compliance review, or replacing a broker panel.
A real estate situation worth a conversation?
We take on a small number of engagements at a time so each gets senior attention.
Contact Mercury Alliance